Refund Policy

1. Before processing starts

A customer may request cancellation before work begins. A refund will normally be issued, less any clearly disclosed and reasonable non-recoverable transaction or administrative charge already incurred.

2. After processing starts

Once a request has been submitted to an external provider or government channel, fees already committed may be non-recoverable. Where possible, any unused balance will be refunded.

3. Service not delivered

If a paid service is not rendered because of ODE Tech Hub’s failure, the customer is entitled to a refund. If an external institution rejects a request, we will explain the outcome and refund any recoverable unused amount.

4. Duplicate, failed and wallet payments

Confirmed duplicate charges and payments that were received without creating a valid request will be investigated and refunded to the original payment method. A payment does not become an available wallet balance until it is verified. Unused wallet credit may be refundable where required by law or approved after review; provider charges already committed remain subject to sections 1–3 above.

5. Incorrect customer information

Fees already incurred may not be refundable when a request fails because the customer supplied incorrect, incomplete, fraudulent or unauthorised information. We will provide the available status and identify any recoverable amount.

6. Requesting a refund

Email odetechhub@gmail.com with the order reference, registered email, payment evidence and reason for the request. Approved refunds are returned through the original payment channel or another lawful method agreed with the customer.

7. Consumer rights

This policy does not limit any refund or cancellation right available under Nigerian consumer-protection law.